This qualification is aimed at individuals who want to demonstrate skills in the delivery and management of customer service. The qualification confirms advanced principles and processes in a range of different roles including those who work without supervision and can implement changes to improve services. Key units of the qualification include improving the customer relationship and promoting continuous improvement.
Course details
| Qualification name | Diploma in Customer Service (RQF) |
|---|---|
| Qualification level | 3 |
| Awarding organisation | iCan Qualifications Limited |
| Location | Available nationally |
| Learning method | Work based |
| Course start date | Flexible |
| Cost description | Usually comes with funding. |
Discover the learning experience and opportunities you can expect from this course.
Find out what qualifications and skills you will need for this course.
Level 2 qualification or equivalent qualifications and/or experience